Class Booking Info & T+Cs

  • We require all clients to book in for class ahead of time through our booking software, momence. Bookings can be made through the momence app, or at https://momence.com/

    Booking through the momence app

    • Download the ‘momence’ app on the app store or google play

    • Sign into the app with the email and password you used to sign up (if you don’t have an account, head here to create one)

    • Once you’re logged in, tap on our logo under ‘Book’

    • Tap the ‘Schedule’ tab to view this week’s classes

    • Navigate to the class you want (swipe across on the list of dates to view future weeks) and tab the purple ‘Book’ or ‘Join Waitlist’ button

    • Confirm the details are correct, select your subscription, and tap ‘ Book now’

    • You’ll receive a confirmation email and a reminder email 8 hours before class starts

    Booking through momence.com

    • Login at momence.com

    • Click ‘my classes’ on the left sidebar

    • Click on our logo under ‘Quick Sign-Up Access’

    • Scroll through the schedule to find the class you’d like to book

    • Click the teal ‘Book’ button under the class, and then click ‘Book now’

    • Select your membership, and then click ‘Book now’ to secure your spot

    • You’ll receive a confirmation email and a reminder email 8 hours before class starts

    You can book from 4 weeks ahead of time, right up to 10 minutes before a class starts!

  • Cancellation policy: please cancel your booking at least 3 hours before class start time to avoid a $15 late cancellation fee. Failing to attend a booked class will also incur a $15 no-show fee.

    Through the momence app

    • Find your class booking in the ‘Upcoming for You’ section of the momence home screen

    • tap on the class and then tap ‘cancel this booking’

    • tap ‘confirm’

    • you’ll receive an email to confirm your booking has been cancelled

    Through momence.com

    • Login at momence.com

    • click ‘my classes’ on the left sidebar

    • click the 3 dots next to your class booking under ‘upcoming’ and click ‘cancel yourself’

    • click ‘ yes’ on the next screen to confirm

    • you’ll receive an email to confirm your booking has been cancelled

    • Once you've logged in, tap on our logo up the top left

    • Head to the 'Appointments' tab

    • Scroll down and select your date and timeslot

    • Tap 'Confirm'

    • Tap 'Book for free'

  • If a class is fully booked, you will have the option to join the waitlist. Spots open up on a first-come first-serve basis, so if you're #1 on the waitlist, you'll get the first spot that opens up!

    You'll be automatically added to a class if a spot becomes available, and you'll be notified via text and email

    Please only jump on the waitlist if you can make it to the class! Because you'll automatically be added when a spot opens up, we want to make sure that spots go to people who can come along.​​

    If you add yourself to the waitlist, please be aware this indicates you will attend class if moved in from the waitlist. If you can no longer attend, please cancel your booking/spot on the waitlist at least 3 hours before class starts, to avoid late cancel charge/credit forfeiture.​ ​If your class is early in the morning, please wake up early to check if you got in, or remove yourself from the waitlist before going to bed - just in case you get moved in after you go to sleep, to avoid charges/credit forfeiture.​​

    Please remember you can always book into class (if there is a spot available) up to 10 minutes before class start time. Don't be disheartened if the class you want has a waitlist! If you're really keen to come along, it's worth jumping on, as a spot will usually open up

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